This category is open to campaigns that have successfully engaged with their customers
utilising real-time information. The strategy may be planned or be more
spontaneous/reactionary, so long as the entry showcases how the brand created relevant
messaging and reacted with audiences in real-time by responding to current data, trends,
news or events.
Judges will be looking for how the time-sensitive content, amplified interaction with their
audiences, drove brand awareness, increased conversion, and enhanced the brand’s
image.
The range of real-time work judges will consider includes but is not limited to: marketing
automation such as triggered emails, response to timely news, trends or events, engaging
with customers on social media, personalised digital content based on interactions, live
event promotion or location-based deals through emails or apps. Platforms could include
Twitter, Snap, WeChat, OOH, digital displays, or Facebook for example.